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Self-Checkout System Market Size, Share & COVID-19 Impact Analysis, By Type (Fixed and Mobile-based), By Component (Solution and Services), By Sales Channel (Direct and Indirect), By End-user (Retail, Hospitality, and Others), and Regional Forecasts, 2022-2029

Region : Global | Format: PDF | Report ID: FBI106779



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The global self-checkout system market size was valued at USD 3.90 billion in 2021. The market is projected to grow from USD 4.51 billion in 2022 to USD 12.01 billion by 2029, exhibiting a CAGR of 15.0% during the forecast period. The global COVID-19 pandemic has been unprecedented and staggering, with self-checkout solutions experiencing lower-than-anticipated demand across all regions compared to pre-pandemic levels. Based on our analysis, the global market exhibited a decline of 12.4% in 2020 as compared to 2019.

The report's scope comprises various solutions and services offered by key players such as NCR Corporation, Toshiba Global Commerce Solutions, Diebold Nixdorf Incorporated., Hisense Systems Europe, and Qingdao CCL Technology Co., Ltd. Self-checkout machines allow customers to complete their transactions from a retailer without needing a traditional staffed checkout. Fujitsu Limited offers several self-checkout machines, including FUJITSU Impulse self-service, U-Scan 6.0, U-Scan Genesis, and others. Similarly, NCR Corporation offers the FastLane Self-Service Checkout R6C model of the advanced self-checkout system. These systems offer retailers advanced scalability, flexibility, usability, and reliability. It facilitates faster payment processing and reduces wait time. Companies worldwide are deploying these checkout technologies to monitor and promote effective performance in the workplace.

Growing demand for automation and cloud-based Self-Checkouts (SCOs) in the retail sector for cost and time efficiency drives the market. Several key players in the market are adopting these advanced solutions across retail stores. For instance,

  • In March 2022, NCR Corporation provided cloud-based SCO to Bed Bath & Beyond, enabling an in-store self-checkout experience for the company. Bed Bath & Beyond is a chain of domestic merchandise retail stores. NCR self-checkout solutions aided Bed Bath & Beyond Company operating nationwide by integrating cloud-based SCO into its checkout approach.


Closure of Retail Stores and Imposed Lockdown Hampered Market Growth

The COVID-19 pandemic has negatively impacted the market, owing to government’s mandatory restrictions and the closure of malls, shops, retail store, and hypermarkets. The global self-checkout system market share witnessed a slight decrease in the market size by 0.5% in 2020 as compared to 2019. The market showed a decline in revenue to USD 3.38 billion in 2020.

The hardware supply chain was disturbed owing to lockdown in several countries and difficulties in import-export activities for some time. These had a significant impact on the global manufacturing facilities of SCO systems.

In addition, digital payment companies show a decline in revenue, owing to lack of consumer spending in retail stores, convenience and hypermarkets, and many other sectors. For instance, in May 2020, UPI transactions processed around 2.53 billion in India declined by 4.16% and 7.32% in April and March 2020, respectively.

Leading players in the market are adopting several strategies, such as mergers, partnerships, and collaborations, for developing advanced technologies such as AI and cloud-based self-checkout solutions. For instance,

  • In June 2021, Toshiba Global Commerce Solutions partnered with Calimax to deliver frictionless, fast, and convenient self-checkout experiences with its self-checkout system 7 solution. Calimax shoppers offers Toshiba’s self-checkout solution at stores across San Diego, California, U.S.

Such an increase in the adoption and development of automated and cloud-based solutions by the leading players is expected to create ample opportunity for THE global market growth.


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Rising Use of Artificial Intelligence (AI) based SCO Systems to Propel Market Growth

The rising adoption of cloud-based and AI-driven self-checkout solutions among retail, hospitality, and other merchants aids the market growth. AI-based services in systems are gaining popularity and increasing across developed countries.

To remain competitive, several leading players in the market are incorporating cloud and AI-based self-checkout solutions. For instance,

  • In June 2022, Couche-Tard convenience stores operator deployed AI-based self-checkout systems from the SCO system manufacturer Mashgin based in Canada. Couche-Tard deployed computer vision and AI-powered self-checkout machines to its over 7,000 convenience stores across Canada, the U.S., and Europe.


Increased Penetration of Automation across Retail and Hospitality Industries to Drive the Market

Connectivity, Digitization, and data are vital factors that propel digital transformation. To enhance customer satisfaction, businesses adopt digitalization to produce new products and services. Self-checkout solutions assist customers with shopping and facilitate digital and contactless payments without needing retail staff. The adoption of cashless payment methods has increased the demand for checkout systems. These checkout systems are deployed to reduce wait time and provide an innovative shopping experience to customers. Furthermore, there is a rapid rise in electronic payment transactions globally, owing to increasing use of smartphones. Also, key players in the market are collaborating to deploy self-checkout systems in retail stores. For instance,

  • In 2020, Capgemini stated the volume of cashless transactions grew by 14.1% from 2018 to 2019 to reach 708.50 billion globally.

Thus, cashless payment methods and rising automation are estimated to rapidly drive the global self-checkout system market growth during the forecast period.


Data Security Concerns are Expected to Impede Market Growth

SCO benefits many firms and businesses. However, there are some challenges for which enterprises must be prepared such as data leakage, device faults, phishing attacks, software, and network defects. For instance,

  • There is a high possibility of cyber risks where data can be hacked in unsafe and unsecured networks. Data hackers can easily penetrate and access vital data and records such as customer business accounts' financial credentials. This can result in substantial financial loss and damage the reputation.

In addition, even in a secured network, devices must be well-protected. Thus, cyber threats and data breaches due to lack of security may impede market growth.


By Type Analysis

Fixed Segment has Largest Share owing to Rising Demand Among Convenience Stores

Based on type, the market includes fixed and mobile-based self-checkout solutions. The fixed segment is expected to hold the largest market share as it offers more features and functionality. The rising adoption of fixed checkout systems among convenience store owners has propelled the market growth.

In addition, the mobile-based segment is expected to grow with the highest CAGR during the forecast period as customers are rapidly adopting digital technologies. Also, rising mobile-based payments adoption among retailers and customers has propelled this segmental growth.

By Component Analysis

Increasing Demand for Automations by Retailers Propelled Self-scanning Solutions around the Globe

The market study includes solution and services based on component. The solution segment is expected to hold maximum market share, owing to the growing installation of self-checkout machines across the retail and hospitality sectors.

In addition, the services segment is expected to show prominent growth during the forecast period, with the highest CAGR over the forecast period. Key players operating in the market are engaged in developing customized self-checkout services to enhance and utilize the full functionality of these systems.

By Sales Channel Analysis

Direct Sales Channel to Witness High Growth Owing to Rising Adoption by Large Retail Chains such as Walmart and D-mart

The market scope includes direct and indirect based on sales channel. The direct segment is expected to hold the largest market share, owing to bulk purchases made by the retail and hospitality businesses. SCO systems are traded in bulk by manufacturers across regions featuring low cost and import & export duties.

However, the indirect segment is estimated to show reliable growth with the highest CAGR in the forecast period. The key players may invest more in third-party affiliates than their personnel to improvise and promote sales.

By End-user Analysis

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Rising Adoption of Self-Checkout System by Convenience Stores, Retail Malls, and Hospitality Industry to Propel Growth

The market scope includes retail, hospitality, and others (mass merchandisers) based on end-user.

The retail segment is expected to hold the largest market share owing to the growing adoption of self-checkout machines in retail shops, supermarkets, malls, and convenience stores to save time and reduce additional labor cost. In retail stores and malls, customers can scan the products' bar codes and pay effortlessly without standing in long queues. In November 2021, ShopMe, in collaboration with De Pindakaaswinkel, launched self-checkout system at Westfield Mall in the Netherlands. ShopMe has a self-checkout app that lets shoppers make bill payments online at Westfield Mall in the Netherlands.

The hospitality segment is estimated to grow the highest CAGR during the forecast period. This growth is owing to the rising adoption of these checkout systems among the food chain restaurants such as McDonald's, Domino's, and others.


North America Self-Checkout System Market Size, 2021 (USD Billion)

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Geographically, the market share is fragmented into five major regions, including North America, Europe, Asia Pacific, the Middle East & Africa, and South America. They are further categorized into countries.

North America is expected to account for the largest market share in the global market during the forecast period, owing to several deployments of self-checkout system by retail stores. For instance, as of July 2020, Walmart, the U.S.-based retail corporation, installed 34 customer-operated self-checkout stations at its 180,000 square-foot stores. The new self-checkout station helped to replace entire lanes of customers at retail stores.

Furthermore, the North American market is driven by increasing acceptance of automation and digital payment methods by retailers, restaurants, and other end-users.

The U.S. leads the North American market owing to the rising adoption of mobile payments among consumers in the U.S. Furthermore, Canada is projected to grow with the highest CAGR, owing to retailers’ and restaurants' adoption of these machines.

The European market is driven by the rising adoption of mobile-based self-scanning systems among retailers and restaurants. The adoption of such advanced technology-based self-checkout system is seen across the U.K., France, and the Netherlands.

Similarly, the Asia Pacific region is expected to grow with the highest CAGR owing to the key players' rising development of this self-scanning system. For instance,

  • In July 2021, Kyocera Group, a Japanese electronics component manufacturer, launched an AI-powered innovative self-checkout system. This smart system instantly recognizes goods that reduce physical contact and efforts of long checkout lanes.

Furthermore, labor shortages and the rising adoption of self-scanning systems among the retailers and restaurants across the Asia Pacific region have propelled the market growth.

South American countries, such as Argentina and Brazil, are widely adopting digital technologies for automating their business processes. For instance, the Amazon Grocery Go store was opened in Seattle in 2020 with a combination of technologies such as RFID sensors, artificial intelligence, and machine learning. Further, retail and convenience stores in South American countries are adopting self-checkout system to avoid checkout lanes and reduce the billing staff.

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The Middle East & African governments are digitalizing their operations and promoting the adoption of digital technologies. Also, several banks are promoting digital payments, and retailers and malls are accepting digital payment options. For instance, in 2021, a French retail giant, Carrefour, opened a cashier-free mall in Emirates, Dubai. The mall has no scanners and checkout lanes. Customers shop using the store's smartphone app.


Key Players in the Market are Expanding their Operations by Launching Advanced Self-checkout System

The global market is consolidated with leading players such as NCR Corporation, Toshiba Global Commerce Solutions, Diebold Nixdorf Incorporated, Hisense Systems Europe, and Qingdao CCL Technology Co., Ltd. These key players are expanding their operations by adopting corporate strategies such as acquisitions, mergers, product launches, partnerships, and collaborations. For instance,

  • January 2022: Qingdao CCL Technology Co., Ltd. partnered with Tusson Ltd. to install self-checkout machines in 10 stores in Minsk, Russia.

  • September 2021: Conad Nord Ovest, a large-scale retailer, collaborated with Diebold Nixdorf Incorporated to deploy SCO systems and solutions in its stores. In 2021, the company installed more than 160 checkout systems in Conad supermarkets and hypermarkets in Italy.

  • March 2019 - JD.com collaborated with Fung Retailing Group and launched AI-powered self-checkout systems that recognize items within seconds without needing to scan their barcodes. These AI checkouts have been implemented in two Fung's Circle K convenience stores in Hong Kong.

List of Key Companies Profiled:

  • Toshiba Global Commerce Solutions (U.S.)

  • NCR Corporation (U.S.)

  • Diebold Nixdorf, Incorporated (U.S.)

  • Qingdao Histone Intelligent Commercial System Co. Ltd. (Shiji Group) (China)

  • Qingdao CCL Technology Co., Ltd. (China)

  • Qingdao Wintec System Co., Ltd. (China)

  • Fujitsu Limited (Japan)

  • Erply (U.S.)

  • ITAB Group (Sweden)

  • Pan-Oston (U.S.)


  • February 2022: ITAB Group acquired Oy Checkmark Ltd. (supplier of retail technology solutions for self-checkouts in the Nordic region). This acquisition strengthened ITAB Group's market position further and created opportunities for a broader product and solution offering to new and existing customers.

  • January 2022: Qingdao Wintec System Co., Ltd. launched its WINTEC SelfPoS60 solution for the Homeplus retail brand in South Korea. SelfPoS60 is a self-checkout processing system that supports all the basic and advanced functions of innovative self-checkout processing.

  • June 2021: Walmart turned its retail stores into thoroughly self-checkout/scan-and-go. The primary objective was faster checkouts, a speedy payment process, and the availability of more choices to customers.

  • February 2021: Pan-Oston launched its new product Convertible Checkout Lane which can be used in two modes, self-checkout or full-service, which means the machine can be switched to self-checkout mode without having to turn it off. This technology will help move customers quickly and efficiently through the front end. Thus, it provides a flexible solution for cashier or customer checkout.

  • March 2021: Nomitri, a Berlin-based AI startup, developed its mobile self-checkout solution embedded with Edge and AI solutions for retailers. With its smartcart solution and faster checkout, the company creates a personalized and innovative customer experience.


An Infographic Representation of Self-Checkout System Market

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The report offers qualitative and quantitative insights into the market and a detailed analysis of the size & growth rate for all possible segments in the market. It also provides an elaborative analysis of market dynamics, emerging trends, and the competitive landscape. Key insights offered in the report are the adoption of automation by individual segments, recent industry developments such as partnerships, mergers & acquisitions, consolidated SWOT analysis of key players, business strategies of leading market players, macro and micro-economic indicators, and key industry trends.




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Value (USD billion)


By Type, Component, Sales Channel, End-user, and Region

By Type

  • Fixed

  • Mobile-based

By Component

  • Solution

  • Services

By Sales Channel

  • Direct Channel

  • Indirect Channel

By End-user

  • Retail

  • Hospitality

  • Others (Mass Merchandisers)

By Region

  • North America

    • U.S. (By End-user)

    • Canada (By End-user)

    • Mexico (By End-user)

  • South America

    • Brazil (By End-user)

    • Argentina (By End-user)

    • Rest of South America

  • Europe

    • U.K. (By End-user)

    • Germany (By End-user)

    • France (By End-user)

    • Italy (By End-user)

    • Spain (By End-user)

    • Russia (By End-user)

    • Benelux (By End-user)

    • Nordics (By End-user)

    • Rest of Europe

  • Middle East & Africa

    • Turkey (By End-user)

    • Israel (By End-user)

    • GCC (By End-user)

    • South Africa (By End-user)

    • North Africa (By End-user)

    • Rest of Middle East & Africa

  • Asia Pacific

    • China (By End-user)

    • Japan (By End-user)

    • India (By End-user)

    • South Korea (By End-user)

    • ASEAN (By End-user)

    • Oceania (By End-user)

    • Rest of Asia Pacific

Frequently Asked Questions

The global market is predicted to reach USD 12.01 billion by 2029.

In 2021, the market value stood at USD 3.90 billion.

The market is projected to grow at a CAGR of 15.0% during the forecast period (2022-2029).

The mobile-based segment is expected to show the highest CAGR during the forecast period.

North America dominated the market due to the rising adoption of SCOs by retail stores in the U.S.

By end-user, the retail segment leads the market owing to the growing adoption of self-checkout machines in retail shops, supermarkets, and convenience stores as it is time and cost-efficient.

Data security issues associated with self-checkout machines are restraining the markets growth.

Increased acceptance of automation and digital payments around the globe with the surge in digitalization aids the market growth.

Some of the top players in the market are NCR Corporation, Toshiba Global Commerce Solutions, Diebold Nixdorf Incorporated., Hisense Systems Europe, and Qingdao CCL Technology Co. Ltd.

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